Refund & Return Policy
Last Updated: November 2024
Our goal is to ensure customer satisfaction with every purchase. This Refund & Return Policy explains the conditions under which returns, refunds, replacements, and cancellations are handled for our medical supplies store.
Table of Contents
- Eligibility for Returns
- Refund Process
- Replacement Policy
- Cancellation Policy
- How to Request a Refund or Return
- Changes to This Policy
1. Eligibility for Returns
Due to the sensitive nature of medical and surgical products, many items are not eligible for return.
Returns are accepted only if:
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The product was delivered damaged, defective, or incorrect
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The item is unused, unopened, and in original packaging
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A return request is submitted within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return:
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Opened or used medical products
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Personal hygiene or healthcare-use items
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Disposable medical supplies (such as gloves, masks, syringes, needles, etc.)
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Products marked as “Non-Returnable” on the product page
2. Refund Process
If your return request is approved:
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Refunds will be issued to the original payment method
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Processing time may take 7–10 business days
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Shipping charges are non-refundable, unless the return is due to our error
3. Replacement Policy
If you receive a damaged, defective, or incorrect product, we may:
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Replace the product at no extra cost
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Provide store credit
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Issue a full refund
For verification, we may request photos or videos of the product and packaging.
4. Cancellation Policy
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Orders can be canceled before shipment
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Once an order has been shipped, cancellation is not possible
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After delivery, returns are subject to eligibility criteria stated above
5. How to Request a Refund or Return
To initiate a return or refund request, please contact us via email.
Include the following details:
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Order number
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Product name
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Reason for return
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Supporting photos or videos (if applicable)
📧 Email: monirsurgical7@gmail.com
📧 Email: info@monirsurgical.com