At Monir Neuro Spine Surgical Mart, we understand that sometimes a product may not meet your expectations, and we want to ensure that our customers are completely satisfied with their purchase. As such, we have a simple and hassle-free return policy to make the return process as easy as possible.
If for any reason you are not satisfied with your purchase from Monir Neuro Spine Surgical Mart, you may return it within 30 days of the purchase date. Please note that the item must be in its original condition and packaging, and must not have been used or damaged in any way.
To initiate a return, please contact our customer service team at Md. Monirul Islam Contact No : +88 01742 196584 . Our team will provide you with a Return Authorization (RA) number, which must be included with your return shipment. Please note that returns received without an RA number will not be processed.
Once your return is received and inspected, we will issue a refund to your original form of payment. Please allow up to 10 business days for the refund to appear on your account. Please note that shipping and handling fees are non-refundable.
In the rare event that an item arrives damaged or defective, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement to be shipped to you free of charge.
We take pride in the quality of our products and strive to ensure that our customers are completely satisfied with their purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team for assistance.